General

Help, I can't log in to my account!
If you can't log into your account, please check to be sure that your password is correct. If you can't remember your password, please click the &...
Thu, 24 Sep, 2020 at 4:47 PM
I haven't received an email about my account. Is something wrong?
When you sign up for an account on JonahDNA.com, you should receive a confirmation email giving you a code to verify your account. If you haven't recei...
Thu, 24 Sep, 2020 at 8:42 AM
Where can I access the data portal?
Access the data portal at JonahDNA.com.
Wed, 23 Sep, 2020 at 3:54 PM
Will I receive a notification when my sample is received?
We are currently working on adding this feature. We will try to send you an email when your sample is received, but if you do not receive a confirmation, pl...
Wed, 23 Sep, 2020 at 10:55 AM
Can I get a replacement if I lost a kit component?
Absolutely.  Please contact us and let us know what you're missing and we would be happy to help, whether by coming up with another solution or by send...
Wed, 23 Sep, 2020 at 3:44 PM
What is the turnaround time for the kit?
It depends on the kit. Please contact us with any questions. For the JonahWater Aquatic eDNA kit, 4-6 weeks, sometimes longer. For the JonahAnimal Diet...
Wed, 23 Sep, 2020 at 10:42 AM
Do I have to use a separate kit for qPCR?
If you would like us to run qPCR, please contact us to determine if we have the appropriate assay. The supplies we send out for collecting aquatic qPCR ...
Wed, 23 Sep, 2020 at 10:34 AM
Where can I buy kits?
You can purchase individual JonahWater Aquatic eDNA kits on Amazon  You can purchase individual JonahWater Aquatic eDNA kits, JonahWater DNA Source-trac...
Wed, 23 Sep, 2020 at 9:40 AM